November 5, 2018

Privacy Policy

Privacy Policy Statement

 

We take your privacy seriously.

At Oxford Alarm Company LTD we understand that when you choose to contact us and reveal details about yourself, you fully trust we are going to act in a responsible manner with your data, we believe in only using your data to provide you with a better service.

This privacy policy agreement has been put in place to protect your personal information and allow you to understand how we use your data.  By agreeing to our privacy policy you consent to this agreement.  By submitting personal data manually or in an electronic form on this website, or by using the website in general you consent to your personal data and browsing data being used for the purposes below.

What personal information and data do we collect?

When using the website we have cookies in place to track visitor’s usage of our website to further improve our service to you.  We may from time to time store cookies to further inform you of our services at a later date; also referred to as remarketing.  When making an enquiry, quotation request or purchase with Oxford Alarm Company LTD we will collect details such as your contact information, which can include name, address, email address and phone number, as well as payment information.  We will never store credit or debit card details, nor do we share customer details with any 3rd party except the SSAIB.  When giving us your details we may automatically sign you up to a periodic newsletter to keep you informed of new products, promotions or features of Oxford Alarm Company LTD.  If you wish to have your details removed from our database then please inform us by telephone or in writing electronically or manually and we will remove your details for you.  All details stored are held in accordance with the Data Protection Act as governed in UK law.

Protecting your privacy.

At Oxford Alarm Company LTD we will always take appropriate steps to protect your privacy.  From security verification on the telephone, to ensuring numbers calling match the number within our database.  Whenever any sensitive information (debit or credit card details for example) are revealed the details are never stored and are used to only process the transaction.  We take all reasonable steps to ensure security, from full encryption on our website to a card terminal that encrypts data to prevent man in the middle attacks.

On occasion we may need to provide your name and delivery address to third parties that Oxford Alarm Company LTD use for the purposes of delivering specific service to you (e.g., customer support, on-site technicians and equipment suppliers).  At no point will we reveal details which could later be used maliciously or as a form of electronic mass mailing.  The Oxford Alarm Company LTD website or marketing material may contain links to third party websites.  Since we do not control those websites we actively encourage you to review the privacy policies of these third party sites.

The responsible use of cookies.

At Oxford Alarm Company LTD we use cookies for a variety of reasons.  Cookies are short snippets of code which are loaded upon website entry.  They allow us to view visitors to our website and relevant metrics and analytical data such as visit length, page load speed and more to further improve our website for visitors.  Cookies do not track individual’s information and the cookies can only be read by Oxford Alarm Company LTD via third party application.

The data provided by cookies can be extensive but key metric data does include your browsing device, site entry time, landing page, which pages you visit, your visit length, bounce rate and other analytical pieces of data.  Our cookies are not harmful in any way and are only used for the purpose of improving the overall user experience.

Data Protection Act

Any information that Oxford Alarm Company LTD ever needs will be stored in a safe and suitable manner on our own secure database.  We constantly monitor and scan our computing equipment for vulnerabilities and keep our machines safe from potential cyber threats to a suitable level.  Website visiting data may be stored and used by external companies such as Google and other companies.  We advise checking their terms of use and privacy policies to see how they store data.  All data held by Oxford Alarm Company LTD is in accordance with the Data Protection Act.

How can you update your personal information you have provided us?

At Oxford Alarm Company LTD we understand that accurate data is important.  If you do change address, telephone number, email address or require changing any personal details you can email us, write to us or tell us over the telephone. The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of the collection of the data.  We reserve the right to make changes to our privacy policy from time to time to ensure we are serving customers best interests.  We will provide revision date notices of these changes on the privacy policy displayed on our website.  You should periodically check our privacy policy from time to time to ensure you understand and agree. Oxford Alarm Company LTD do not take any responsibility for customers who have not read and understood our privacy policy agreement.

Information Disclosure Policy

Oxford Alarm Company LTD will not otherwise disclose its customer’s personal or account information unless Oxford Alarm Company LTD is approached a legal challenge or police enforcement for data.  If Oxford Alarm Company LTD has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the right of the property of Oxford Alarm Company LTD, Oxford Alarm Company LTD customers, or other, or where Oxford Alarm Company LTD have in good faith belief that the law requires such disclosure.

Sharing information with the SSAIB

From time to time Oxford Alarm Company LTD may share information with the SSAIB.  SSAIB are an accreditation organisation and we have a responsibility to share customer’s details with.  We act in good faith that they store details responsibly and if you have any concerns please refer to their privacy policy which can be located at the following link: https://ssaib.org/page/privacy-policy—home-owner/.

Company responsible for processing data.

Oxford Alarm Company LTD is responsible for the processing of data on the website is offline communications and details. Oxford Alarm Company LTD can be contacted at 13 Orchard Way, Bicester, Oxon OX26 2EL.  You can also telephone 01865 803403 or email info@oxfordalarm.co.uk

Electronic Communications

Oxford Alarm Company LTD also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or any other electronic communications received.  The circumstances under which Oxford Alarm Company LTD may disclose such electronic customer communications is when:

  • It necessary in order to provide service to the customer.
  • It is necessary to protect the legitimate interests of Oxford Alarm Company LTD and its customers.
  • It is required to cooperate with dispute policies, court orders, warrants or other legal processes that Oxford Alarm Company LTD determines in its sole discretion to be valid and enforceable.
  • It is necessary to provide law enforcement agencies or debt recovery agencies or companies.
  • It is necessary to provide law enforcement or insurance agencies details of a potential security breach.

Oxford Alarm Company LTD disclaims any intention to censor, edit or engage in ongoing reviews or surveillance of communication stored on or transmitted through its facilities by customers or others. Oxford Alarm Company LTD will however review, delete or block access to communications that may harm Oxford Alarm Company LTD or affect the security of Oxford Alarm Company LTD customers.

Additional notice: By signing up or engaging in contact with Oxford Alarm Company LTD you agree to be bound by this privacy policy as well as Oxford Alarm Company LTD terms and conditions which can be located at the following link http://www.oxfordalarm.co.uk/terms-and-conditions/