During this period of uncertainty, I wanted to assure our customers that Oxford Alarm Company will continue to support customers during this time.
It has been clarified recently, by Security Minister James Brokenshire, that both security and fire safety personnel ‘can play a vital role at this time of national challenge’, adding that ‘people working in these sectors who are essential to national infrastructure are “Key Workers” for the purposes of the Government’s guidance on COVID-19’. Mr Moore later noted that this had been extended to ‘all fire safety personnel actively working to improve public fire safety’.
Our primary focus is the safety and security of customers and the wellbeing of our employees, so we have put in place a number of ways that we can continue to support you during this challenging period.
Where appropriate our team will endeavour to resolve any customer issues remotely. We will initially consult with you over the phone and either connect remotely, or work with you to fix the issue through a video call.
If remote assistance doesn’t resolve your issue, please be assured that one of the team will provide onsite support. Initially we will agree with you a suitable time and date and discuss the best way to gain access to your system, and once onsite, our engineers will follow strict hygiene and social distancing rules.
We want you to feel comfortable so if you have any specific requests or questions regarding our updated procedures during the pandemic, please feel free to ask.
For non-emergency assistance, please email email@example.com. We will aim to respond within 24 hours, alternatively please use the web chat feature on our website which is operational Monday – Friday 09:00 – 17:00
In an emergency please call 01865 803403, and your call will be diverted to our on-call engineer.
Please note that we continue to operate a 24-hour service for contract customers only.